Q: How long does it take to process my order?
A: Orders are usually processed within 5–7 business days. Once your package leaves our facility, you will receive an email with your tracking number.

Q: How long is the delivery time?
A: In most cases, delivery takes 1 week after dispatch. Remote areas may require additional time depending on local carriers.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping fees usually free in most areas, but may cause additional fees in remote region.

Q: Will I receive a tracking number?
A: Yes, every order includes a tracking number once shipped.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal.

Q: Do you offer installments or “Buy Now, Pay Later”?
A: Not at the moment. We may support installment plans in the future.

Q: What materials can I use with the Diggy Heat Press Machine?
A: Diggymy Heat Press Machine has been tested on a wide range of craft materials. For each item we offer, we have already done multiple tests to find the most suitable temperature and pressing time, so you can follow our recommended settings for the best results.

Q: Can I use acrylic or other blanks purchased elsewhere?
A: You can, but results may vary depending on the material quality, surface coating, and heat resistance. If you're using blanks not purchased from Diggymy, you may need to run a few small tests to find the ideal settings.

Q: Is the machine beginner-friendly?
A: Yes! Diggymy Heat Press Machine is designed for hobbyists and small creators. Even beginners can achieve great results by following our simple guides and suggested settings.

Q: Do you offer a warranty?
A: Yes, Diggymy Heat Press Machine includes a 1-year warranty covering non-human-caused defects.

Q: What is your return policy?
A: We accept returns within 30 days of receiving the machine if it is unused and in its original condition.Please note that a 15% restocking fee applies, and return shipping costs are the responsibility of the customer.For more details, please refer to our full Return & Refund Policy.

Q: What if my machine arrives damaged?
A: Please contact us within 7 days with photos of the damaged item and packaging, and we’ll arrange a replacement.

Q: How can I reach support?
A: You can email us anytime at support@diggymy.com.We do our best to respond as soon as your message comes in.