Shipping Policy

We want to make sure you know exactly what to expect regarding shipping for your orders from Diggymy.

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1. Order Processing & Notification

• Most orders are processed and delivered to the departure port or airport within 1 week from the date of purchase.

• After your order leaves our facility, it typically takes 1 week for delivery, depending on your location and local logistics.

• Once your order is shipped, you will receive an email notification with your tracking number and order details, allowing you to monitor the shipment until it arrives.

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2. Shipping Costs

• In most cases, we offer free shipping.

• For remote or hard-to-reach areas, additional shipping fees may apply due to logistics or transit costs.

• If extra shipping charges are required, we will contact you after your order is placed to confirm the exact amount before shipping.

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3. Customs Duties & Import Taxes

• Free shipping does not include any customs duties or import taxes.

• You may be required to pay taxes or fees imposed by your country’s customs office.

• We recommend contacting your local customs authority to determine any applicable charges before placing your order.

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4. International Shipping & Delivery Timeframes

• Delivery times may vary depending on your location, customs clearance, and local carrier services.

• Please allow additional time for delivery if your location is remote, affected by local holidays, customs delays, or extreme weather.

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5. Order Assistance

• If you have any questions about your order status, shipment tracking, or delivery, please contact us at support@diggymy.com.

• We are happy to assist you and provide updates regarding your shipment.